Who should attend?
You want an understanding of ISO 10002 and related standards, and complaints handling management systems (CHMS)
Course Objectives & Outlines
- The purpose of management systems standards and the scope of ISO 10002
- The common structure for management systems standards and the content of ISO 10002
- The approaches that underpin 10002 including:
- The complaints handling process approach
- Interlink between the ISO 9001 and ISO 10002
- Risks associated with handling customer complaints, and the importance of having an effective system to manage such risks
- The complaints handling management principles and how these relate to the content of ISO 10002
- The requirements from ISO 10002 and explain how these requirements could be met
- How to apply ISO 10002 requirements. The interaction with CRM, operational processes and explain their interrelationship
What do you need to prepare?
No previous training
Course length
1 day – from 9.00 till 16.00
Training from LRQA
With LRQA, you can access a wide range of courses to help you further your career and bring improvements to the management systems in your organisation. With many learning styles to choose from, our training courses can help you develop and reach your next level. Find out more about Training Courses from LRQA.
Maximum Number of delegates
15 Delegates
In-house
If you are looking for a course for four or more people, you may find our in-house option more cost-effective. Contact the team for a quote.
Customised
Work with our training experts to develop a training course or programme specific to your exact requirements.