In a world of constant change, LRQA is embracing a digital transformation programme to further strengthen its position as the leading global assurance partner.
Since becoming an independent company in December 2021, LRQA has focused on leveraging its independence to establish an agile, digital, client-centric operating model.
LRQA has made significant investments to enhance its services and to support clients in the era of Assurance 4.0 – the new era of risk management –– and is also harnessing leading technologies to improve its own efficiency, seize opportunities and scale capabilities.
Focused digital innovation
LRQA has established several workstreams across its global operations, aimed at increasing efficiency, enhancing client experience, adding value and leading the market. Some exciting initiatives include:
- AI-driven efficiency
LRQA is investing in Artificial Intelligence to optimise scheduling, automate report generation and streamline processes. LRQA has also appointed a new Data Science team and an AI Think Tank to lead a dedicated programme of work.
- New client portal
LRQA will introduce a new portal in October, with a goal to provide a single window for clients to access all LRQA services. The portal will feature an improved navigation, screens and functionality, and especially allow cybersecurity clients to achieve ‘continuous assurance’.
- EiQ enhancements
LRQA’s supply chain management software, EiQ, offers real-time insights into supply chain sustainability risks. The latest update introduces a new environmental page, which allows clients to monitor and view their supply chain's greenhouse gas emissions and environmental data.
- Re-launched website and webchat
LRQA recently re-launched its global websites in 32 languages, offering an enhanced, intuitive and engaging resources for clients. A new webchat feature and client success team have also been established to provide a real-time response to queries.
Strategic growth for the future
LRQA’s digital transformation programme allows the company to embrace the right technology and enhance its data, not only to provide quality insights to clients, but also to support colleagues, reduce time on administration, and maximise time spent with clients.
It also forms part of LRQA’s broader strategic growth plans, including enhancing the company’s culture and driving relentless client focus to achieve market-leading revenue growth.
The world doesn’t stand still, neither does LRQA. We earn our place as the market leader, working hard to remain focused and agile for our colleagues and clients, and our digital transformation is at the heart of that strategy. We’ve spoken about the era of Assurance 4.0 – the new era of risk management – and we’re all in it together! Equipping ourselves with the tools to help clients navigate the very latest trends, challenges and opportunities within risk management.”
