Introduction
This course equips companies with the essential tools and knowledge to establish effective grievance mechanisms that empower supply chain workers and stakeholders to voice concerns safely and confidentially.
Participants will explore key definitions and types of grievances channels, as well as the underlying international frameworks and principles that guide the development of robust grievance mechanisms, such as the UN Guiding Principles on Business and Human Rights.
Through practical steps, attendees will learn how to design and implement grievance mechanisms that comply with emerging legislation and best practices. The course will also feature case studies of successful helplines operated by LRQA, showcasing real-world applications and the positive impact of effective grievance systems on stakeholder engagement and organizational accountability.
Who should attend
This course is ideal for professionals involved in supply chain management, human resources, compliance, and corporate social responsibility. It is particularly beneficial for brand and retail management teams, sustainability officers, and anyone responsible for implementing or overseeing grievance processes within their organizations or across company’s supply chain operations. Additionally, stakeholders interested in enhancing ethical practices and human rights due diligence processes in line with emerging legislation will find this course valuable.
Key learning objectives
By the end of the course, participants will:
- Gain clarity on key definitions and the various types of grievance mechanisms
- Explore the foundational international frameworks and principles that inform the development of grievance mechanisms
- Understand the benefits of establishing grievance mechanisms that align with emerging legislation and industry best practices, ensuring compliance and effectiveness
- Analyse LRQA’s success factors and real-world examples of well-known industry-wide grievance programs
Course preparation
To ensure a productive learning experience, participants are encouraged to reflect on their organization’s own current practices, particularly existing grievance processes and any challenges faced in addressing grievances. If possible, discuss the topic with colleagues and/or your own suppliers and business partners to gain diverse perspectives and insights.
What's included?
This course offers a comprehensive learning experience designed to enhance your understanding of effective grievance processes. Here’s what you can expect:
- Engaging modules: interactive content covering key concepts and definitions, international frameworks, benefits and use cases for different stakeholders, step-by-step guide on how it works, and best practices for designing and implementing effective grievance mechanisms.
- Quizzes: Assess your understanding with quizzes integrated throughout the course, reinforcing key learnings and ensuring retention.
- External resources: Access curated links to relevant articles, reports, and guidelines for further reading, allowing you to deepen your knowledge End-Course Evaluation: Complete a final assessment to evaluate your understanding and receive feedback on your progress.
Course delivery
- eLearning
Course length
2.5 hours
Training from LRQA
With LRQA, you can access a wide range of courses to help you further your career and bring improvements to the management systems in your organisation. With many learning styles to choose from, our training courses can help you develop and reach your next level. Find out more about our Training Courses from LRQA.